Privacy Policy

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Privacy Policy

Last Updated: July 9, 2026

CNY Bathroom respects your privacy. This Privacy Policy explains how we collect, use, and protect information submitted through CNYbathroom.com , our contact forms, estimate forms, phone calls, emails, advertising, and related online services.

By using this website, submitting a form, calling us, emailing us, or requesting an estimate, you agree to the practices described below.

Information We Collect

We may collect information you voluntarily provide, including your name, phone number, email address, project address, service area, bathroom remodeling needs, project details, uploaded photos, preferred appointment times, and any notes or messages you send to us.

We may also collect basic website usage information, such as pages visited, device type, browser type, approximate location, referral source, ad clicks, form activity, and other analytics information used to understand how visitors use our website.

How We Use Your Information

We use the information we collect to respond to estimate requests, schedule calls or appointments, review bathroom remodeling needs, discuss project details, provide service information, improve our website, improve our advertising, and communicate with customers about tiled showers, tub-to-shower conversions, full bathroom remodels, bathroom updates, and related services. We do not sell your personal contact information to outside companies.

Contact Forms, Photos, and Estimate Requests

If you submit a form or upload bathroom project photos, that information is used to review your request and communicate with you about your project. Photos may show existing bathroom conditions, fixtures, walls, floors, plumbing areas, or other project details.

We do not use customer-submitted photos in public marketing unless we receive permission or the photos are otherwise approved for that purpose.

Phone Calls, Text Messages, and Email

When you call, text, email, or submit a form to CNY Bathroom, we may use your contact information to respond to your request. This may include follow-up calls, text messages, emails, appointment reminders, estimate discussions, or project-related communication.

You may ask us to stop non-essential follow-up communications at any time.

Cookies, Analytics, and Advertising

Our website may use cookies, pixels, analytics tools, and advertising tools to understand website activity, measure ad performance, and improve the customer experience.

These tools may include services such as Google Analytics, Google Ads, or similar platforms. These services may collect information such as website visits, pages viewed, device information, approximate location, ad interactions, and other usage data.

This information helps us understand which pages and ads are useful to visitors and helps us improve our website and advertising.

Google Ads and Remarketing

We may use Google Ads or similar advertising platforms to show ads to people searching for bathroom remodeling, tile showers, tub-to-shower conversions, and related services. We may also use remarketing or similar advertising features that help us reach people who previously visited our website.

You can manage how Google uses advertising data through your Google account and Google’s advertising settings.

reCAPTCHA and Website Security

Our website forms may use Google reCAPTCHA or similar security tools to help protect against spam, fraud, and automated abuse. These tools may collect technical information about your browser, device, and website interaction to determine whether a form submission appears legitimate.

Use of reCAPTCHA may be subject to Google’s Privacy Policy and Terms of Service.

Payments, Deposits, and Credit Card Information

CNY Bathroom may use third-party credit card processing services for deposits, progress payments, final payments, invoices, or other project-related payments.

When a customer pays through a secure payment link or online payment page, the customer enters their own payment information directly through the payment processor. CNY Bathroom does not store full credit card numbers from those online payments.

In some cases, a customer may choose to provide credit card information by phone so we can process a payment for them with their approval. This may happen for an initial deposit, progress payment, final payment, or other project-related payment. In that situation, the customer is choosing to provide the information directly to us for that payment, and we enter it into the payment processor while handling the transaction. We do not keep, save, or store the credit card information after the payment is processed.

Customers should only provide payment information in the way they feel comfortable. If you have questions about payment options, you can ask us before making a payment.

Sharing Information

We may share information only when reasonably necessary to operate our business, including with website hosting providers, form and email service providers, analytics and advertising platforms, payment processors, scheduling or business software providers, contractors or representatives involved in reviewing or performing your project, and legal or accounting professionals when needed.

We may also disclose information if required by law or to protect our business, customers, website, or legal rights.

We do not sell customer names, phone numbers, emails, or project details to unrelated third-party marketers.

Data Security

We take reasonable steps to protect information submitted through our website and business systems. However, no website, email system, form, phone call, payment service, or internet transmission can be guaranteed to be completely secure.

Please avoid sending highly sensitive personal information through website forms unless specifically requested.

Children’s Privacy

Our website is intended for homeowners, property owners, and adults seeking bathroom remodeling services. We do not knowingly collect personal information from children under 13.

Links to Other Websites

Our website may link to third-party websites, social media pages, payment pages, or service providers. We are not responsible for the privacy practices, content, or security of those outside websites.

Your Choices

You may contact us to request that we update, correct, or delete personal information you previously submitted, subject to any business, legal, accounting, project-record, or compliance obligations we may have.

You may also disable cookies through your browser settings, although some website features may not function properly.

Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.

Contact Us

For privacy questions or requests, contact:

CNY Bathroom

North Syracuse, NY 13212

Phone: (315) 452-9000

Email:CNYbathroom@gmail.com

Website: www.CNYbathroom.com